Frequently Asked Questions (FAQ)

What is CalOCD’s COVID-19 safety protocol for in-person treatment?

  • Office seating in the waiting room and in therapy rooms has been arranged for appropriate physical distancing.
  • All staff and clients must wear masks while in the office.
  • All staff maintains safe distancing.
  • Restroom soap dispensers are maintained and everyone is encouraged to wash their hands.
  • Hand sanitizer that contains at least 60% alcohol is available in the waiting room.
  • We schedule appointments at specific intervals to minimize the number of people in the waiting room.
  • We ask all patients to wait in their cars or outside until no earlier than 5 minutes before their appointment times.
  • Areas that are commonly touched are thoroughly sanitized after each use.
  • Physical contact is not permitted.
  • Tissues and trash bins are easily accessed. Trash is disposed of on a frequent basis.
  • Common areas are thoroughly disinfected at the end of each day.

Does CalOCD accept insurance?

CalOCD does not accept insurance payment at this time. However, clients will receive a monthly super-bill that includes all necessary information to submit for client reimbursement.

How much will insurance reimburse me?

If you are planning to submit your super-bill for insurance reimbursement, interested clients should contact their insurance provider before scheduling an appointment.

When you call your insurance company, ask if your policy has “out-of-network benefits.” If your policy does, you can provide them the Diagnosis Code and CPT code (type of service provided) and your agent should be able to give you an idea of the reimbursement rates.

Common CPT codes used:

  • 90791- In-Office Initial Psychiatric Assessment
  • 90791GT- Teletherapy, Initial Psychiatric Assessment
  • 90834 – In-office 45-50 minute session
  • 90834GT – Teletherapy 45-50 minute session

Common Diagnosis Codes Used:

  • F42.2- Obsessive Compulsive Disorder
  • F41.1- Generalized Anxiety Disorder
  • F40 – Phobic anxiety disorder
  • F41.0- Panic Disorder
  • F45.21- Hypochondriasis (Health Anxiety)
  • F63.3- Trichotillomania
  • F42.4- Excoriation (Compulsive Skin Picking)

Necessary CalOCD Information:

  • Billing address: 2501 E Chapman Ave, #185, Fullerton, CA 92831
  • Tax-ID # 82-5008502

What methods of payment do you accept?

CalOCD accepts every major credit card in addition to cash and check.

What goes on during the assessment?

The assessment session is a time for the therapist and client to get to know one another and to discern whether CalOCD is the best fit. Guided by an interview questionnaire, the therapist will ask about a broad range of topics, including the client’s symptom history, the impact the symptoms are having on the client’s life, medication and treatment history. The client will also be asked to complete several assessment forms to confirm that which was discussed in the interview, or to illuminate other issues not discussed.

The assessment session is also a time for the client to get to know the therapist and evaluate whether he or she feels comfortable working with the therapist. The client is encouraged to use this time to ask questions about the therapeutic process.

What is a “Good Faith Estimate”

You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.